Refund & Custom Policy

Refund Policy

Due to the nature of digital educational products:

• All sales are generally final once course access has been granted.

However, refund requests may be considered under limited circumstances:

Eligible scenarios may include:

• Duplicate purchase
• Billing error
• Technical failure preventing course access

Refund requests must be submitted within 7 days of purchase.

Refund approval is at the sole discretion of Healing Proper LLC.

Chargebacks

Initiating a payment dispute or chargeback without first contacting support may result in:

• Immediate suspension of course access
• Termination of the user account
• Legal recovery efforts for course fees

Course Conduct Policy

Students enrolled in instructor-led programs must maintain respectful conduct.

Prohibited behaviors include:

• Harassment or disruptive behavior
• Academic dishonesty
• Unauthorized recording or distribution of sessions

Violations may result in removal from the course without refund.

Certification Policy

Where certification is offered:

• Students must complete required coursework
• Meet grading standards
• Submit assessments where applicable

Certificates are issued only after successful completion.

Platform Use Policy

Users agree not to:

• Attempt unauthorized access to platform systems
• Disrupt platform operations
• Use automated tools to scrape or copy content

Violations may result in account termination.